Microsoft Dynamics CRM in the cloud

How is Hosted Microsoft Dynamics CRM Different from Microsoft Dynamics CRM Online?

Hosted Microsoft Dynamics CRM and Microsoft Dynamics CRM Online are very similar cloud-based services, but there are a few differences that you should keep in mind. The page below lists in alphabetical order the important differences between the two versions of Microsoft Dynamics CRM.

Commitment

The commitment term for Hosted Microsoft Dynamics CRM is month-to-month. xRM requires a 30-day notice to cancel and does not prorate months. Microsoft Dynamics CRM Online subscriptions require a one-year commitment.

Email Synchronization

Hosted Microsoft Dynamics CRM does not support server-side synchronization for Office 365 Hosted Exchange in the same way that CRM Online does. Specifically, Hosted Microsoft Dynamics CRM server side synchronization supports SMTP and POP email server profiles, and therefore Tasks and Appointments are not synchronized between the Office 365 server and CRM. For Hosted Microsoft Dynamics CRM, as an alternative to server side synchronization, you can use either the Microsoft Dynamics CRM 2015 Email Router or Microsoft Dynamics CRM 2015 for Outlook for email synchronization. If you choose Microsoft Dynamics CRM 2015 for Outlook you will be able to synchronize emails, Outlook tasks, appointments, and contacts with their CRM equivalents.

Hosting Provider

Hosted Microsoft Dynamics CRM is hosted by xRM in its data centers. Microsoft Dynamics CRM Online is hosted by Microsoft in its data centers.

Included Storage

Each Hosted Microsoft Dynamics CRM includes 5 GB of storage per organization. Additional storage is available. View current pricing.

Each Microsoft Dynamics CRM Online organization includes 5 GB of storage. For each increment of 20 additional Professional or higher licenses, 2.5 GBs of storage space is added (up to 50 GB). Additional storage is available for $9.99 per GB, per month.

Insights for Microsoft Dynamics CRM

Microsoft includes access to Insight for Microsoft Dynamics CRM as part of the Enterprise and Professional license levels of Dynamics CRM Online. Hosted Microsoft Dynamics CRM customers can gain access to the same data through a separate subscription to InsideView.

Microsoft Social Listening

Microsoft Social Listening is provided at no additional cost to Microsoft Dynamics CRM Online subscribers who have 10 or more Professional or higher licenses. Microsoft Dynamics CRM Online subscribers with fewer than 10 Professional licenses as well as Hosted Microsoft Dynamics CRM subscribers can subscribe to Microsoft Social Listening as a separate service through Microsoft Online Services Program for $100 per user, per month.

Monthly Cost and Licensing

Microsoft Dynamics CRM Online licenses and Hosted Microsoft Dynamics CRM licenses are assigned on a per-user basis. All internal users, including onsite contractors and other agents, must be licensed to access the system.

Microsoft Dynamics CRM Online has four license types: Enterprise ($200), Professional ($65), Basic ($30), and Essential ($15). A 5-Professional-license minimum and a 1-year commitment are required.

Hosted Microsoft Dynamics CRM offers the Professional license ($65). A minimum of 1 license is required. There’s no commitment; licenses are month-to-month and can be cancelled with a 30-day notice.

View current Hosted Microsoft Dynamics CRM pricing.

Read more about the available Hosted Microsoft Dynamics CRM license types.

Reporting

Hosted Microsoft Dynamics CRM subscribers can create their own reports using FetchXML queries.

Hosted Microsoft Dynamics CRM subscribers also have the option of utilizing xRM professional services to have SSRS reports created for them. Hosted Microsoft Dynamics CRM with dedicated servers (some customers) have direct access to their SQL database and can use SSRS to create custom reports.

Reporting in Microsoft Dynamics CRM Online is limited to FetchXML queries.

Setup Fee

The setup fee for Hosted Microsoft Dynamics is $50 per user and includes access to our Success Portal tutorial-video library. The setup fee is non-refundable. Private cloud (dedicated environments) are also available. Please contact us for pricing.

There is no setup fee for Microsoft Dynamics CRM Online.

SharePoint Integration

Microsoft Dynamics CRM Online has a server-based SharePoint integration that removes the need for the CRM 2015 List Component.

The SharePoint integration with Hosted Microsoft Dynamics CRM requires the installation of the Microsoft Dynamics CRM 2015 List Component for Microsoft SharePoint Server 2010 and Microsoft SharePoint Server 2013.

xRM also provides free SharePoint integration to its Hosted Microsoft Dynamics CRM customers who purchase a 10-hour block of Prepaid Consulting time. This SharePoint integration service is only available for Office 365 SharePoint or xRM hosted SharePoint subscriptions. The free configuration covers up to three CRM entities with document management enabled. Additional entities, as well as on-premise SharePoint installations, will incur standard charges on an hourly basis, billed in 30-minute increments.

Support Policy

Hosted Microsoft Dynamics CRM has a different support policy from that of Microsoft Dynamics CRM Online. Read the Hosted Microsoft Dynamics CRM Support Policy.

Read about Microsoft Dynamics CRM Online Support.

User Administration

Hosted Microsoft Dynamics CRM uses a different administrative interface from Microsoft Dynamics CRM Online. Users in Hosted Microsoft Dynamics CRM must be added by xRM Support. With Microsoft Dynamics CRM Online, the system administrator can add new users through the Office 365 admin center.

User Minimum

The user minimum for Hosted Microsoft Dynamics CRM is one Professional user. The user minimum for Microsoft Dynamics CRM Online is five Professional users.

Compatibility Notes

Partner-hosted and on-premises Microsoft Dynamics CRM 2015 is not currently compatible with Office 2016. It will become compatible after Microsoft resolves a bug discovered in Update 0.2 for Microsoft Dynamics CRM 2015 (7.0.2.0053).

Dynamics CRM App for Outlook is not available for on-premises or partner-hosted Microsoft Dynamics CRM. The Microsoft requirements for Dynamics CRM App for Outlook are Microsoft Dynamics CRM Online 2015 Update 1 or later and Exchange Online. "At this time, Dynamics CRM App for Outlook is not available for Microsoft Dynamics CRM on-premises." — https://technet.microsoft.com/en-us/library/dn946901.aspx

Microsoft currently does not support Windows Phones for on-premises or partner-hosted CRM deployments. However, the user can use the browser on the phone to access CRM. “Windows Phones aren't currently supported for on-premises CRM deployments.” — https://www.microsoft.com/en-us/dynamics/crm-customer-center/troubleshoot-a-crm-for-windows-app-start-up-error.aspx

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