Here are some introductory answers to frequently asked questions we receive on the topic of hosted Microsoft Dynamics CRM:
1. What is the minimum number of users?
Answer: The minimum number of users for hosted Microsoft Dynamics CRM service is one (1).
2. Are there any setup fees?
Answer: For our standard shared environment deployments, the setup fee is $60 per user. We will waive the setup fee if you sign a one-year commitment. For dedicated environment deployments, a setup fee applies. You can read more about our dedicated environment options and setup fees here.
3. Can I sign up for your hosted Microsoft Dynamics CRM on a month-to-month basis?
Answer: Yes, you can sign up on a month-to-month basis or you can select an annual commitment that will provide for discount pricing accordingly to the chosen model. A one-time setup fee of $60 per user applies to month-to-month accounts. We waive the setup fee for companies that sign an annual agreement.
4. What kind of experience does xRM have in the CRM field?
Answer: xRM is a Microsoft Partner with competencies in CRM and Hosting and has been working with Microsoft CRM since version 1.0. We were selected by Microsoft as the exclusive Technology Adoption Program partner for the hosted Microsoft CRM offering. xRM was the first CRM provider in the USA to go live with the solution. Our engineers worked closely with Microsoft to build the hosted CRM model.
5. Is xRM authorized to provide Microsoft Dynamics CRM?
Answer: Yes. xRM has a Services Provider License Agreement (SPLA) with Microsoft. The SPLA enables service providers to license Microsoft products on a monthly basis to provide services and hosted applications to their end customers.
6. Is your solution backed by Microsoft?
Answer: Yes, Microsoft has approved and fully stands behind our solution.
7. Do you have a services uptime guarantee?
Answer: Yes, we guarantee a services availability uptime of 99.9%.
8. Do you have an SLA?
Answer: Yes, click here to view a copy of our SLA.
9. What is your support policy?
Answer: We offer 24 x 365 support through our Customer Portal.
10. What security measures does xRM employ in its hosted model?
Answer: xRM employs the latest in security technologies to ensure that the highest security standards are maintained. Intrusion detection devices are deployed at the edge of the network that scan all traffic before entering the network for malicious code (e.g. buffer overflows, denial of service, etc.) that is intended to compromise the targeted system. Only screened traffic is allowed to pass through to the next security layer. The second set of devices, again, scan traffic for malicious code (e.g. viruses, trojans, etc.) based on definitions updated hourly. If this test passes, traffic is then passed on to redundant firewalls where strict access rules will allow traffic to pass on to the host system. All of this happens at the nano-second level to ensure that even though the strictest of security policies are enforced, performance is never compromised.
11. How is hosted Microsoft Dynamics CRM different from Microsoft Dynamics CRM Online?
Answer: Microsoft Dynamics CRM hosted by xRM offers the same powerful CRM features of Microsoft Dynamics CRM Online. The biggest difference is that xRM provides hosted Microsoft Dynamics CRM service from its datacenters, whereas Microsoft hosts Dynamics CRM Online. Additionally, hosted Microsoft Dynamics CRM customers automatically receive access to our free educational webinars, membership to the Success Portal, and our free value-added tools.
12. What version of Microsoft Dynamics CRM does your hosted CRM service use?
Answer: Our hosted CRM service currently uses Microsoft Dynamics CRM 2011.
13. Do you plan to offer hosted Microsoft Dynamics CRM 2013?
Answer: Yes, we do plan to offer hosted Microsoft Dynamics CRM 2013. Once CRM 2013 is released and proves to be stable, we will make it available as a hosted CRM offering.
14. Where are your data centers located?
Answer: Our data centers are located in the United States.
15. Do you offer dedicated servers in addition to the shared, multi-tenant environment?
Answer: Yes, we offer dedicated environments, shared environments, and hybrid environments.
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